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3 BIG SURPRISES from my hotel – Part I – from Ju

BIG surprises from my hotel (less than) 3 weeks before the actual day!!!

On 15Nov, I emailed our wedding coordinator “S” on some questions.

On 16Nov, another wedding coordinator “V” emailed us and notified us that she is the NEW wedding coordinator. “S” is on unpaid leave. Our wedding is less than 3 weeks and such a big change in this crucial time are indeed shocking to us. Worst is hotel doesn’t take the intiative to inform us!!! BIG SURPRISE # 1.

On 16Nov night, I suggested a meeting date & time with her so we can finalise details.

17Nov – 18 Nov, no call or reply from her.

On 18Nov – feeling very uneasy and angry over BIG SURPRISE #1, I called the hotel and happened the Director of Business Development, “SS” answered. I requested to speak to the Director of Meetings & Events about my concerns. To my horror, SHE RESIGNED! BIG BIG SURPRISE # 2
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Another Big Surprise?!!!

2 more weeks. Many months ago, the hotel had passed us this contract with the to-do list. One of the pointers was to contact the hotel coordinator (business executive to be exact) prior 2 weeks to our wedding date.


During this week, we had some queries about corkages and so we decided to email the coordinator. And we received the following bad news:

“Good Morning.

Let me introduce myself. My name is “V” ( Business Development Executive ) – Wedding Planner. “S” is on long unpaid leave and unable to tell when she is coming back. I am assisting “S” for your Wedding follow-up and arrangements. I am glad to assist you and Jhong Ren for your Wedding preparation. You are in a safe hand and your Wedding going to be one of the memorable one ever… …”

Another change? Oh my…this is the 2nd change of coordinator in this year since February.
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Our hunt for our preferred hotel

After spending the whole of a week looking through the forum in singaporebrides.com, we have short listed a few hotels that we like. Initially, we wanted a lunch buffet by the pool. The only hotel with good feedback and rating is Mercury Roxy Hotel. But my friends advised me of choosing indoor because of unpredictable weather in December. I can’t risk the weather for spoiling my BIG DAY!!!
The other hotel we went to was also a promising hotel by the riverfront. We were supposed to meet the coordinator on Sunday in the evening. When we went there, no one attended to us. We called the sales coordinator nut no one picked up the phone. We waited for 1 hour and yet couldn’t contact her. We were unhappy. 5 minutes later, the coordinator contacted us telling us she was on MC. Oh my!!! She explained she had asked another colleague of hers to attend to us. But the other colleague didn’t contact us. We also heard that the other colleague couldn’t find us at the lobby. She could have called us but she didn’t. What a lame excuse. The unwell coordinator was very apologetic and offered to buy us dinner so we could fix another appointment. We accepted not because of the free dinner but we really like the hotel.
It was our first visit to the a hotel and I could say we had an experience that brought us a mixture of feelings. 😕